Service Administrator

Service Administrator

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location. We are looking for a talented Service Administrator to join our Distribution Business in Elko, NV. Working Schedule : 100% Onsite; Standard day shift hours, with flexibility required for on-call rotation. You will make an impact in the following ways :

Serve as the first point of contact for customers, either on the phone or at the branch, promoting quality customer service

Develop and maintain positive relationships with key customers

Assess customer needs and gather pertinent information to create basic work orders in appropriate systems

Provide status updates to customers, as requested

Capture and document customer, equipment, and technical information accurately in service management systems

Translate customer complaints into troubleshooting plans and validate resolution

Utilize electronic service tools and other resources to diagnose and resolve issues

Escalate technical issues when required, ensuring timely and accurate resolution

Analyze warranty eligibility, document claims accurately, and communicate results to stakeholders

Support compliance with internal and customer-specific policies and regulations

In order to be successful in this role, you will need the following :

Strong customer focus and communication skills, both written and verbal

Ability to manage multiple stakeholders and coordinate across teams

Experience with service documentation, electronic diagnostic tools, or troubleshooting procedures

Ability to handle conflict and instill trust with customers and internal teams

Understanding of financial and administrative processes for service transactions

High school diploma or equivalent

Prior experience in service administration or industrial / mining market support preferred

An experienced understanding of goods and service transactions with large organizations and dealing with multiple stakeholders throughout repair events is required. This position supports a workforce outside of normal working hours, which requires being assigned to an on-call rotation. Experience with customer correspondence, written and verbal. This position requires supporting a team to compliance on not just Internal Cummins specific transactional / administrative policies but additionally to the customer's policies / regulations. Direct experience in industrial / mining market service administration is preferred but applicable experience will be considered.

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical / Dental / Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and / or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.