LAN / WAN Support Specialist II

Salary : $41.04 Hourly

Location : Barrow, AK

Job Type : Full time

Job Number : 01-24-027

Department : Administration

Division : InfoComm

Opening Date : 12 / 23 / 2024

Closing Date : 11 / 21 / 2025 5 : 00 PM Alaska

Summary or Purpose

Supports, monitors, tests and troubleshoots hardware and software problems relating to the Local Area Network. Provide basic system maintenance for the department's network system.

Essential Duties and Responsibilities

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Assist Borough employees with computer diagnostics, investigation of problems, and provision of technical assistance and support.

Assist in the maintenance of inventory for all LAN / WAN supplies.

Perform system backup operations.

Participate in information systems planning.

Schedule system repairs.

Basic installation of, and repairs to computer hardware, software, and peripheral equipment.

Referral of major hardware of software problems or defective equipment to engineers or technicians for assistance.

Maintenance of records regarding daily data communication transactions, problems and remedial actions taken, or installation activities conducted.

Remain current on all new trends and technologies relating to network development.

Provide first level support to the Borough's PC network computer uses including evaluation and diagnosis of problems, installation of software and software updates, and maintenance and repair of hardware and peripheral equipment.

Performs computer trouble shooting to diagnose network system problems; analyze personal computer and peripherals functionality; identify, resolves and repairs problems.

Maintains and updates network computer systems; installs software upgrades and enhancements; documents work performed.

Assist in the research and implementation of systems upgrades.

Travel to outlying villages as required

Perform other duties as assigned.

Knowledge, Skills and Abilities

Knowledge of Borough policies and procedures.

Knowledge of principals and capabilities of computer systems, including networked environments and peripheral devices.

Knowledge of commonly used Information Services concepts, practices and procedures

Knowledge of Local Area Network principles.

Knowledge of hardware and software troubleshooting techniques.

Skill in using basic tools, equipment and procedures for repairing computers and peripheral devices.

Data processing experience.

Strong interpersonal skills.

Education, Experience, Certifications and Licenses Required

High school graduate or G.E.D / or, a combination of 12 years of education and related work experience.

• Three years of computer experience, including one year of computer hardware and software work experience;
• Three years experience in a customer service environment;

Ability to pass Security Clearance with the State of Alaska Department of Public Safety Information Network (APSIN) and National Crime Information Center (NCIC) within 60 days of hire.

Valid Driver's License from the state the individual is currently residing in and have the ability to obtain a valid Alaska Driver's License that meets North Slope Borough insurance criteria within 30 days of employment.

THE NORTH SLOPE BOROUGH IS AN ALCOHOL AND DRUG FREE WORKPLACE.

This Job Description reflects North Slope Borough's best effort to describe the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation. This is not intended to be a contract.

The North Slope Borough offers the following benefit packages to all permanent full time and permanent part time employees who work at least 15 hours a week.

Health care is provided at no cost to the employee (no premiums). Our Health Care package covers major medical, preventive care, vision, dental and prescription drug benefits.

Benefits do not apply to temporary employees.

01

The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview.By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. "See resume" is not an acceptable answer to the questions.

02

This position is NON-Rotational. Housing is NOT provided. Therefore, due to extreme weather conditions in the arctic and for your safety, housing accommodations must be located and pre-arranged by the applicant prior to the start of employment. The applicant must pay for housing; it is not provided by the NSB. Please note : The Borough is currently experiencing a housing shortage. Due to the remote setting, applicants are urged to consider this factor prior to submitting an application.Do you certify that you understand the above information?

03

Do you possess a valid Alaska Driver's License? Please attach a copy of the required document to your application before submitting it online.

04

Which best describes your level of education?

05

How many years of computer experience, including computer hardware and software work experience, do you have?

06

If you have at least three years of computer experience, including one year of computer hardware and software work experience, describe how you meet the qualification and list the position you held, company and dates of employment where you gained the experience.

07

How many years of work experience in a customer service environment, do you have?

08

If you have at least three years experience in a customer service environment, describe how you meet the qualification and list the position you held, company and dates of employment where you gained the experience.

09

To comply with the Borough's nepotism law (NSBMC Sec. 2.20.170 and 2.20.290), the North Slope Borough must collect the following information. Are you related by blood or marriage to the Department Director (Scott Evans) or Immediate Supervisor (Aden Bynum) for this position?

10

If "Yes", please check boxes below that apply :

11

Do you currently live in the same residence as the Department Director (Scott Evans) or Immediate Supervisor (Aden Bynum) of this position?

12

If you checked "Yes", please check the appropriate boxes below : I am currently living in the same residence as the :

Required Question