Technical Customer Support Engineer, Tier 2 (Second Shift)

Description

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

We're looking for a Technical Customer Support Engineer Tier II to join our US team in Teaneck, NJ, working 2nd Shift hours (4pm - 12am ET). This is a hybrid position based at our US Headquarters, supporting UVeye's innovative vehicle inspection systems. You'll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products-while serving as a key problem-solver for our customers and internal teams. In this role, you'll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.

Schedule : This is an off-hours role (Monday - Friday, 4pm - 12am ET). During the initial 4-6 week training period, the schedule will be Monday-Friday, with in-office training to ensure full onboarding. The regular shift will then be Monday - Friday, 4pm - 12am ET.

A day in the life and how you'll make an impact :

• Assist in the installation, configuration, and calibration of UVeye products for clients
• Provide on-site technical support during product installations to ensure proper setup and operation
• Troubleshoot and resolve customer technical issues related to machine performance and software
• Monitor, maintain, and update systems to ensure continuous product functionality
• Prepare detailed documentation and reports on installation and calibration activities
• Act as a technical point of contact for clients during installation, calibration, and troubleshooting
• Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
• Ensure effective incident management by tracking and resolving technical issues promptly

Requirements

Ideally, we're looking for :

Benefits we offer :

Compensation :

UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses / incentives or other forms of compensation or benefits. The annual base salary range for this position is $75,000 - $90,000.

Why UVeye :

Check out our Life at UVeye page to learn more about the employee experience.

UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.