Technical Service Agent

Technical Service Agent - Home Energy Systems

Location : Remote

Shift : 2nd Shift (11 : 00 am - 8 : 00 pm EST, exclusively)

Pay Rate : $25-$27 per hour (based on experience)

Long term contract

Company Overview

Join a rapidly expanding organization at the forefront of the Energy & Power sector. We deliver a comprehensive suite of energy infrastructure solutions, innovative software platforms, and advanced energy storage / EV charging systems. Our mission is to build a future powered by renewable energy, enhanced grid reliability, and decentralized energy resources.

Position Summary

As a Technical Service Agent, you will provide advanced technical diagnostics and remote troubleshooting for home energy charging equipment. You'll play a key role in customer issue resolution, escalating complex problems, and driving continuous process improvement-ensuring industry-leading customer satisfaction and technical excellence.

Key Responsibilities

Technical Support & Troubleshooting

• Conduct remote diagnostics and resolve issues for home energy charging products using advanced tools.
• Guide on-site service partners and third-party technicians through resolution steps.
• Maintain high customer satisfaction throughout service delivery.

Case & Escalation Management

Warranty & Claims Management

Training & Process Improvement

Required Qualifications

Equal Opportunity Employer

HRU is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.