Technical Support Engineer, Automation, 36445894Cypress HCM • San Diego, CA, US
Technical Support Engineer, Automation, 36445894
Cypress HCM • San Diego, CA, US
15 days ago
Job type
- Full-time
Job descriptionExperience writing and debugging JavaScript Code or similar language Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON) Understanding of remote administration via SSH, SNMP, WMI, Powershell Excellent troubleshooting skills First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions) Final round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions) Note : This position requires an onsite presence weekly on Wednesday and Thursday. Experience writing and debugging JavaScript Code Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON) Understanding of remote administration via SSH, SNMP, WMI, Powershell Understanding of Networking concepts including TCP / IP, HTTP, concepts of firewall, load balancer and ports Familiarity with VMware, AWS, Azure,Event Management Systems. Excellent troubleshooting skills $40-46.02 / hr.
Job Description
Job Description
Technical Support Engineer , Au tomation, 36445894
Duties :
- Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform.
- This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests / cases.
- The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
- This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.
Hiring Manager Notes :
From the JD, what are the top must have skill sets required in order to be successful in this role?
What will the interview process look like?
What you need to be successful in this role :
Pay Rate Range :
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Technical Support Engineer • San Diego, CA, US
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