Connection Center Specialist

Our Purpose

At Vibe, we are driven by our mission to elevate community and create opportunity . We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values – be i nclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!

Position Purpose

This position delivers exceptional service to internal and external members with enthusiasm, providing timely , accurate information, resolving issues, and making value-added referrals. Expertise in digital channels ensures effective member support, while strong communication , active listening, and problem-solving skills enhance the overall member experience.

Essential Duties

Member Interaction and Support :

• Facilitate effective communication with members across all communication channels (phone, email, chat, text, and video), clearly conveying the advantages of the full spectrum of products and services available through Vibe.
• Identify members' needs, clarify information, research issues, and provide solutions or alternatives.
• Assist with monetary transactions, loan information, debit / credit card issues, stop payments, and account adjustments.

Account Management and Product Promotion :

Research and Problem-Solving :

Technical Support :

Sales and Cross-Selling :

Escalation and Decision-Making :

Managerial Communication :

Marketing and Promotions :

Education / Experience

Skills / Abilities

Physical Requirements

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position . While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.

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