IT Technician

Role - IT Technician

Location - Detroit, MI XXXX2-2X0X (Onsite)

Duration- XX weeks

Shift : X am-X : XX pm

Duties : Job Summary :

• The IT Technician participates as an account creation, modification and termination technician as well as a second level support liaison for access related issues generated by the Service Desk team.
• Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
• Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
• The IT Technician performs semi-complex work within technical or paraprofessional area.
• Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
• Documents and refers complex, unusual problems to other support teams.

Skills :

Required Skills & Experience :

Education : Required Education :

Preferred Education :

Preferred Certification & Licensure :