Service Manager

Service Manager

At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This position provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.

Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism. Reporting relations include accountability to the District Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Positions that report to you include all positions except those listed above or designated by the Store Director.

Primary duties and responsibilities include maintaining a positive attitude, generating a friendly atmosphere, providing prompt, efficient and friendly customer service, planning and adjusting work schedules, and supervising and coordinating activities of employees. Additionally, the role involves learning to formulate pricing philosophies, ensuring proper customer service, evaluating employee performance, training and enforcing safety procedures, compiling and understanding managerial data, ordering and verifying merchandise, training workers, ensuring compliance, determining ad and promotional displays, explaining store services, understanding store accounting, maintaining personal hygiene, adhering to company policies, and reporting to work on time.

Secondary duties and responsibilities include determining motivational needs, staying current with market trends, providing continuous education, selling merchandise, handling cash registers, recommending cost reduction programs, reviewing personnel records, recommending merchandise allocation, assisting in other areas, and performing other job-related duties.

Knowledge, skills, abilities, and worker characteristics include problem-solving skills, arithmetic calculations, interviewing, technical manuals, and increased contact with people. Education and experience requirements include high school or equivalent and two or more years of similar or related work experience preferred. Supervisory responsibilities include instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. Physical requirements include medium work, visual requirements, and various physical activities. Working conditions include exposure to dust, noise, temperature extremes, equipment movement hazards, electrical shock, chemicals, and solvents. This is a fast-paced work environment.