Commercial Underwriting Investigations

Fraud And Risk Investigator

At eBay, we're more than a global ecommerce leader we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers and help us connect people and build communities to create economic opportunity for all.

Role Summary

Conduct in-depth account / item reviews outside of predefined filter, detection and referral queues to assess the risk to eBay and our brand. Reviews include external and internal business issues, root cause analysis of escalations, high impact account level and item actions, appeals (including Seller Performance), monitoring eBay incentive programs (Daily Deals), monitoring specific site initiatives (Bullion, Sales Tax), and policy or process exception requests. This cross-functional team collaborates with multiple departments and business units to support the safety of the site. You will work with all levels of employees throughout the business and will need to be comfortable and confident in engaging in person, phone, and through written communication, and complete reviews on accounts with high visibility (Director / VP Level). This role operates absent operational metric level expectations and success is measured by accuracy, efficiency and impact of assigned tasks, as well as overall organizational / company objectives coupled with top line Risk & Trust business goals.

You will :

• Conduct in depth case reviews to promote safe trading on the site.
• Use filters, member reports and account reviews to make informed decisions on each case.
• Identify and document trends then provide feedback to your leadership and Risk / Trust.
• Provide feedback on filter performance to relevant developer teams.
• Handle escalations and provide summaries per request of leadership.
• Respond to appeals or manage customer inquiries through email channels.
• Conduct outbound phone calls or otherwise reach out to the customer as part of your case review.
• Consult with customers and other lines of business to help customers succeed on the platform.
• Present case decisions including end to end customer experiences to leadership.
• Review documents to better understand business models and overall business relation impact to eBay.

You are :

Requirements and Additional Info :