Earl Opener: Member Services RepresentativeCrunch • Staten Island, NY, US
Earl Opener : Member Services Representative
Crunch • Staten Island, NY, US
30+ days ago
Job type
- Full-time
Job descriptionGood communication skills Strong customer service skills Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card. Provides information to prospective members in person or over the phone regarding club facilities and programs that suit their individual desires, wants and needs. Converts telephone inquiries into club visits. Gives tours and trial memberships to prospective members. Effectively demonstrates equipment and facilities. Guides the prospective member through the decision-making process. Creates desire for prospective members to join club and aggressively inspires them to join. Upgrades existing memberships to memberships of a greater value, by adding family members and providing personal training packages and group training sessions. Fills out all paperwork required for accurate membership sales and records. Meets daily, weekly, monthly and quarterly sales goals. Greet all members & their guests use their name and wish them a good workout Wish all members a fond farewell as they exit the facility Check Ins : Check in all members and guests in accordance with company procedures Ensure all members are participating in services and programs according to their level of membership Facilitate any messages on club software at member check-in Observes ABC screen to book kick-offs Facilitate all member requests or forward to a manager, assistant manager or manager on duty Greet all guest promptly and courteously Explain membership options to guests and ask if they would like to enroll Ensure all guests are "qualified" to be a guest according to our policies Ensure all first time guests are taken through a tour Follow up with all guests Answer phones in courteous, helpful, professional manner Master the use of the CMS system Maintain professional disposition at all times Schedule member services : tanning, etc. Facilitate payment of member services in accordance with company procedures Know club facility, services, programs and schedules Maintain a clean and organized work area Assist in all projects as delegated by club management Follow all policies and procedures in the Employee Handbook Take the initiative to learn opening and closing duties Employee discount Arrival time Mon-Friday 4 : 45 am Arrival time Sat-Sun 6 : 45
Opener / Early Bird Position
Front Desk Representative
Requirements :
- Fluent in English
- Proficient reading and writing skills
Special Skills :
Responsibilities :
Member Service :
Guests :
Communicate special events to members and guests
Desk Duties :
Job Type : Full-time
Benefits :
Schedule : Morning opener :
4 / 5 hours shifts available
Work Location : In person
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Member Service Representative • Staten Island, NY, US