Strategic Account Director

About Checkr

Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

Role Summary

As a Strategic Account Director , you will join an account team to drive growth, value, and strategic partnership with one of our largest (7 and 8‑figure revenue) customers. You will collaborate with Customer Success, Solutions Engineering, Product, and Support to deliver an exceptional customer journey, proactively identify new revenue opportunities, and serve as a trusted advisor at every level of the customer’s organization. You will also foster deep executive relationships, lead strategic planning and business reviews, and steward complex deal negotiations that align with the customer’s and Checkr’s long‑term goals.

Job Duties and Responsibilities

• Establish and maintain strong VP / C‑suite relationships, guiding the customer’s strategic direction and cultivating executive‑level buy‑in for expansions and new product adoption.
• Create a roadmap for increasing revenue through multi‑unit adoption (e.g., across new business lines), collaborating cross‑functionally with internal teams to execute on shared product roadmaps.
• Lead structured account planning, including quarterly business reviews and executive readouts, to surface value delivered, address challenges, and position future product opportunities.
• Negotiate and close high‑value contracts, ensuring alignment with customer needs, Checkr’s broader strategy, and the spirit of genuine partnership.
• Provide consultative guidance, leveraging data and insights to highlight how new features or enhancements can boost operational efficiency and ROI for the client.
• Advocate internally for product improvements by relaying market trends and future needs learned through the client’s feedback and business objectives.
• Coordinate with cross‑functional partners (Engineering, Product, Sales, Support) to swiftly resolve escalations, clarify requirements, and ensure a consistent, high‑quality customer experience.

Qualifications

Benefits

Hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. Starting January 2026, hub‑based employees will be expected to work from the office 3 days per week. In‑office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

On‑target earnings range for this role is $277,000 to $326,000 in San Francisco, CA.

Equal Employment Opportunity Statement

Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and / or federal laws, including the San Francisco’s Fair Chance Ordinance.

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