Technical Specialist

Technical Specialist

Public Service Representative 4 Technical Specialist Oregon Department of Transportation Driver & Motor Vehicle (DMV) Services Division Customer Assistance Section / Coffee Creek Correctional Facility

Wilsonville

This position is open for recruitment and fully funded following the 2025 Special Legislative Session.

The role :

Join our team as a technical specialist where you will provide expertise over the phone, in writing and other communication methods to both headquarters and adults in custody phone agents in driver licensing, vehicle titling and registration. You will provide necessary support to ensure the successful completion of duties by the adults in custody and provide explanation and interpretations of DMV laws, policies and procedures. You will work within the call center at Coffee Creek Correctional Facility. Bring your customer service and public contact experience to our team and apply today!

We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions.

Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A day in the life :

• Provide onsite technical assistance directly to adults in custody satellite phone agents at Coffee Creek Correctional Facility and Oregon State Correctional Institutions.
• Provide accurate and corrective information to customers by reviewing records, look-ups, court compliance and suspended records.
• Navigate all next level escalation calls, more complex transactions and advanced technical expertise inquiries.
• Act as a liaison and coordinate processes between customers, other states, other agencies and all DMV service groups.
• Provide information, advice and interpretation of laws, rules, policies and procedures to the public directly over the telephone and in writing.
• Coordinate final resolutions specific to problems or record / account entries on vehicle documents.
• Update and educate all customer assistance staff on new procedures, legislation and changes in policy.
• Review documents for accuracy, sort and route corrections and transaction work to the appropriate DMV areas for processing.
• Assist in all satellite user testing, security audit testing and act as remote liaison for onsite computer troubleshooting.
• Work is done within the call center at Coffee Creek Correctional Facility and requires direct daily contact with adults in custody. In office work is required with remote work options available.
• To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.

What's in it for you :

Minimum qualifications :

Three years of experience performing public contact and / or customer service duties comparable to the work of a public service representative.

NOTE : At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and / or providing assistance, explaining requirements, and gaining compliance.

What we'd like to see :

How to apply :

Fill out the application or attach a resume. Please contact the recruiter under the 'Need help?' section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM / YYYY) for each employer.

Your cover letter must be limited to no more than two (2) pages.

Need help? For questions, call 971-345-1967 or email ODOTRecruitmentJS@odot.oregon.gov.

Additional information :

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO / AA / ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an