Loss Prevention Operations Specialist

Loss Prevention Operations Specialist

South Carolina Federal Credit Union is currently seeking a Loss Prevention Operations Specialist to join our team of outstanding Loss Prevention professionals in North Charleston, SC.

Duties include but are not limited to:

• Maintain an open line of communication with all levels of Loss Prevention Management to ensure a positive and clear understanding of credit union goals and direction and that all policies and procedures are being followed.
• Support Loss Prevention in all department functions to include overflow calls as required.
• Keep informed of current laws, regulations, and best practices.
• Communicate with members, financial centers, insurance and repossession companies, courts, and attorneys on a daily basis regarding Bankruptcy, Repossession, Total Loss, Probate, Collateral Protection Insurance (CPI), Magistrate/Legal, Delinquent and Charged-off accounts.
• Bankruptcy Accounts. Review and respond to court documents; set up and maintenance accounts; file and update proof of claims and reaffirmation agreements; recommend further action (repossession, legal action, and charge-off); ensure accurate credit reporting; process trustee payments; and correspond with trustees and attorneys.
• Repossession Accounts. Facilitate the recovery and remarketing of the credit union's repossessed collateral; perform research and skip tracing; communicate with dealerships, repossession companies, tow companies, auctions, and attorneys; negotiate payment plans; issue required notices; ensure accurate credit reporting; oversee inventory control; cancel back-end products; file repo damage and secretion claims; verify and post auction proceeds; recommend further action (legal action and charge-off); and maintain vendor contracts.
• Total Loss Accounts. Negotiate and coordinate settlements with insurance companies for total loss accounts; process and forward guarantee of titles; cancel back-end products and follow up with dealerships until received; process insurance payments; and file GAP and DPW claims.
• Probate Accounts. Communicate with the personal representative and/or estate attorney for deceased accounts; file creditor's claims and life insurance claims; process claim payments; review inventory and property information; and represent the credit union at estate hearings when necessary.
• Collateral Protection Insurance (CPI). Obtain and verify proper insurance coverage; monitor reports to ensure premiums and refunds are posted; audit and maintenance accounts; file total loss claims; and process claim payments.
• Act as backup for the Loss Prevention Support Specialist in the areas of Extensions, Reages, reports, and attending Court of Commons Pleas.
• Continually explore different avenues of recovery.
• Balance GLs; complete charge-off projections; prepare month-end reports and statistics for management to meet the deadline imposed.

Minimum qualifications include:

• Possess a high school diploma or equivalent (GED).
• Possess a minimum of 3 years of similar or related collections, repossession, and bankruptcy law experience within a financial services work environment.
• Possess working knowledge of lending practices, small claims court, and financial terms.
• Possess excellent communication skills where courtesy, accuracy, and clarity are essential.
• Possess negotiating skills and the ability to resolve problems.
• Possess time management and organizational skills.
• Possess the ability to prioritize multiple tasks efficiently with frequent interruptions.
• Possess the ability to analyze situations and make solid decisions with exceptional judgment.
• Possess basic proficiency in Microsoft Office applications including Outlook, Word, Excel and PowerPoint.
• Possess intermediate mathematical skills performing calculations involving decimals, percentages, etc.
• Possess ability to travel to all areas of the State of SC for appearance in judicial settings as necessary.

NOTE: Relevant military experience is considered for veterans and transitioning service members.

South Carolina Federal Credit Union is an Equal Employment Opportunity Employer

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