Patient Access Coordinator

Opportunities at Northern Light Health

Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide healthcare system in Maine, we work to personalize and streamline healthcare for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind : Caring. Connecting. Growing together.

This position works within the Patient Access department to fulfill special projects, operational reporting duties, administrative tasks, and to coordinate with other areas as needed to ensure success of the assignments. The Patient Access Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Location : 268 Stillwater Ave, Bangor, ME 04401

Primary responsibilities include : coordinating with appropriate parties, focusing on special projects, identifying needs or trends, maintaining statistical information, working closely with hospital departments, understanding multiple applications, analyzing policies and procedures, meeting productivity and quality standards, acting as a preceptor, assisting with cross-coverage, and performing other duties upon request.

Reasons to consider working for UnitedHealth Group include competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include paid time off, medical plan options, dental, vision, life and AD&D insurance, 401(k) savings plan, education reimbursement, employee discounts, employee assistance program, employee referral bonus program, and more.

Required qualifications include a high school diploma / GED, 2+ years of experience in an office, customer service, or phone support role, 1+ years of professional experience in a hospital or medical setting, intermediate proficiency with computer and Windows PC applications, and the ability to work standard hours with flexibility to occasionally work between 6 : 00am - 8 : 00pm.

Preferred qualifications include experience as a team lead or supervisor, experience with Experian and / or Cerner, understanding of medical terminology, and advanced level experience with insurance policies and procedures and patient care settings.

Soft skills include the ability to work independently, multi-task and prioritize tasks, work well under pressure, work well with health care providers, strong organizational and time management skills, and excellent verbal and written communication skills.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone deserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.