Technology Support Specialist | Schulte Hospitality Group

Schulte Companies is seeking a dynamic, service-oriented Technology Support Specialist to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

This is an in-person position, based in Louisville, KY. Candidates must be located in, or willing to travel to, Louisville, KY.

What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to :

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company : Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

Desktop, Laptop & Server troubleshooting

Manage Company technology assets including but not limited to computers, printers, switches, monitors, etc.

Configure and issue computers to end users according to Company processes

Assist with company application issues as the first point of contact

Manage users in Azure Active Directory / Entra

Support Microsoft Office 365 issues including Teams, Outlook, and other applications

Assist our Applications Team in supporting our various hotel software platforms and systems

Create, update, and complete incident tickets in our support system

Monitor systems and network for any potential issues

Work with other team members to provide and help promote technology security and compliance

Understand and promote, contribute to and enforce company information security policies

Assist in other technology projects for many of our hotels and Corporate Team

Must be available to work evenings / weekends / on call

Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES :

Proficiency with Microsoft Windows 10 / 1, Microsoft Office 365, Azure Active Directory / Entra ID, Intune, SharePoint, helpdesk ticketing, and other IT administrative tools

Ability to troubleshoot and evaluate PC issues including network connectivity, hardware, and operating system issues

Understanding of information security best practices

Knowledge of Antivirus and Remote monitoring software applications

Networking basics and troubleshooting including Meraki, Cisco, and other brands preferred

The ability to learn new software applications to help provide a first line of support

Ability to effectively communicate instructions verbally and written to end users

EDUCATION AND EXPERIENCE :

Degree / Certification program in technology, hospitality, or similar program preferred

Over 1-year in service and support role

• The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process.
• Schulte Companies is an Equal Opportunity Employer.