PT Member Service Associate (Teller)

Join Our Team At Gesa

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable asset. But it's how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together. Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Role Summary

The Member Service Associate (MSA) uses exceptional customer service skills and entry-level knowledge of products and services, banking policies and procedures, and financial literacy, to serve as a resource to members. The MSA performs routine member transactions and escalates more complex transactions to more senior-level positions within the branch. The MSA actively looks for opportunities to deepen member relationships while performing teller transactions, account maintenance, digital banking assistance, and other member needs. Member Service Associates are proactive in referring, following up, and contacting members through phone calls and other communication methods.

What You Will Be Doing

1. Provide exceptional member service to all whom we serve.

2. Solve problems, take ownership of member concerns, provide prompt resolutions, and follows up as appropriate. Complex concerns are escalated to more senior level positions.

3. Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members.

4. Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures.

5. Offer appropriate products and / or services to deepen member relationships and refer to other expert team members as appropriate.

6. Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships.

7. Ensure branch equipment is always working properly and escalates non-repairable issues to leadership.

8. Perform transactions and service requests on member accounts in an accurate and timely manner.

9. Accurately follow all cash handling procedures and balances cash drawer at the end of every shift.

10. Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act.

11. Assist members with Digital Banking enrollment, navigation, resets, and maintenance.

12. Assist members with routine fraud disputes.

About You

Professional written and verbal communication. Make sound decisions that minimizes risk in a timely manner.