EV Charger Support Technician
Zerova TechFremont, CA, United States12 hours ago
Job type
- Full-time
Job descriptionAssociate's in EE / Electronics or related field (Bachelor's preferred) or equivalent hands-on experience. 2+ years in EVSE, power electronics, or field technical support / maintenance. Solid knowledge of : Networking : TCP / IP, OCPP, VPNs, cellular connectivity Safety : NEC, OSHA, NFPA 70E Proficient with service / ticketing tools (Salesforce Service Cloud preferred). Strong communicator with customers, electricians, and third-party providers. Able to lift up to 50 lbs., work safely in field environments, and follow procedures. Nice-to-have : EVITP, NABCEP, or OEM EVSE certifications (not mandatory). Competitive salary + KPI-driven bonus program (performance & service metrics). Medical, dental, vision coverage. 401(k) with company contribution. PTO and paid company holidays. Structured career path to Senior Technician and FAE roles. Certification support & ongoing technical training (EVITP, OCPP, manufacturer-specific). Work with advanced diagnostic platforms and AI-driven service tools; participate in interoperability testing and collaborate globally. Mileage reimbursement & travel expenses covered. Build the future with a global EVSE leader growing U.S. operations and launching a new engineering center in 2026.
EV Charger Support Technician
Work Location : On-site only - Fremont, California (No remote or hybrid options available)
Zerova Technologies USA
Who We Are
Zerova Technologies is a global leader in AC Level 2 and DC Level 3 EV charging solutions, powering EV brands in 60+ countries. As a pure white-label provider and subsidiary of Phihong Technology, we bring 50+ years of power-electronics expertise to the EV market. With operations across North America, Asia, and EMEA-we're expanding rapidly to support the transition to electrified mobility.
Our culture : collaborative, customer-first, and mission-driven. Join a team that's building reliable, open, and sustainable charging infrastructure.
What You'll Do (Day-to-Day)
- Be the first call that keeps chargers charging : troubleshoot AC / DC EVSE, diagnose faults, and deliver resolutions with precision.
- Own the case, close the loop : log, track, and resolve issues in Salesforce Service Cloud to meet SLAs.
- Turn data into answers : analyze OCPP logs, PCAPs, SLAC tests, and network traces to find root causes.
- Level up the ecosystem : deliver hands-on training to customers, partners, and technicians in Zerova's certification program.
- Collaborate across teams : work with R&D and third-party SLA partners to drive continuous product improvement.
- Be field-ready : travel primarily within CA / West Coast, with occasional nationwide assignments.
What You Bring
AC / DC power systems : 208 / 480V 3-phase, low-voltage controls
Why Zerova (Benefits & Growth)
How to Apply
Email your resume and a brief cover letter to careers@zerovatech.com with the subject line : "EV Charger Support Technician - Fremont."
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Support Technician • Fremont, CA, United States
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