Deputy Program Manager

Deputy Program Manager

Join one of GDIT's long-standing and continually growing programs! MPE OM&S is a cutting-edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the MPE OM&S team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team. As the Deputy Program Manager, you will be responsible for all US BICES IT Service areas (e.g., Strategy, Design, Operations) and Mission Support.

Responsibilities :

• Main interaction and point of contact with government Operations Lead and government Deputy Capability Lead
• Ensures customers' requirements and drivers are understood, and represents them during project and services prioritizations
• Ensures customer satisfaction is high and a constructive relationship between the organization and the area command is established and maintained
• Responsible for ensuring the customer priorities for new or changed products and services, in alignment with desired business outcomes, are effectively established and articulated
• Fields customer complaints and escalations are handled well through a sympathetic (yet formal) process
• Ensures value creation for the customer and that the work is in line with the organization's strategy and priorities
• Provides technical, administrative, and operational oversight
• Participates in the development of technical project plans, proposals, reports, and task order administrative reporting
• Conducts planning and provides recommendations on task workload and improved technologies to ensure the capability stays relevant
• Interacts with vendors, other agencies, and other client staff on behalf of the client
• Coordinates development of deliverables and products
• Ensures quality assurance of project deliverables, ensuring all teams are meeting technical SLAs
• Maintains current knowledge of relevant technology as assigned to include serving as the SME for ServiceNow to drive accuracy in information and efficiency in execution
• Participates in special projects as required

Required Qualifications :

Preferred Qualifications :