FOH Manager

Job Description

Job Description

Rosemary Rose Lounge at The Nickel Hotel

The Nickel, a 50-room hotel is located on bustling Upper King Street. The modernist arched facade, wrought iron balconies and traditional brickwork pays homage to the city's mercantile past as well as its dynamic future. The Nickel will be home to a large rooftop bar and lounge that will soon become one of the city's most popular gathering spots.

Front of House Manager

Key Responsibilities :

• Lead and inspire front-of-house team members to deliver elevated, anticipatory service in line with fine dining standards.
• Provide comprehensive training in fine dining etiquette, wine and menu knowledge, and service excellence to ensure an impeccably polished team.
• Set clear performance expectations and conduct regular coaching and evaluations to uphold a culture of excellence.
• Personally ensure an exceptional guest experience by being highly visible on the floor, engaging with guests, and resolving issues promptly and discreetly.
• Maintain a luxurious and welcoming atmosphere at all times, paying meticulous attention to detail in presentation, service flow, and guest comfort.
• Oversee daily dining room operations including elegant table settings, seamless service coordination, and ambiance.
• Collaborate with the Executive Chef and kitchen team to ensure synchronization of service timing and menu execution.
• Uphold rigorous cleanliness, hygiene, and food safety standards, conducting regular inspections and ensuring team compliance with all health codes and fine dining protocols.
• Manage FOH inventory, including high-end tableware, wine lists, specialty linens, and curated amenities.
• Collaborate with hotel departments such as concierge, events, and guest services to create elevated, customized experiences for VIPs, celebrations, and special requests.
• Support hotel leadership in driving guest satisfaction scores, return patronage, and revenue performance.
• Stay current on culinary and hospitality trends and continuously seek ways to innovate and enhance the dining experience.

Qualifications :

Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.

Disclaimer : The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.