Business Analyst

Business Analyst

The Business Analyst serves as a strategic partner to business leaders and project teams by analyzing processes, systems, and data to drive operational efficiency and informed decision-making. This role translates business needs into clear requirements, supports solution design and implementation, and helps ensure initiatives align with organizational goals, compliance standards, and performance metrics.

Job Duties

Business & Process Analysis :

• Gathers, documents, and validates business requirements through stakeholder interviews, workshops, and data analysis
• Maps current-state and future-state processes to identify gaps, inefficiencies, and improvement opportunities
• Develops business cases, workflows, use cases, and functional specifications

Data & Reporting :

Analyzes operational and financial data to support decision-making and performance improvement

Creates dashboards, reports, and KPI tracking tools to monitor project outcomes

Translates complex data into actionable insights for leadership

Project & Stakeholder Support :

Serves as liaison between business users, technical teams, and leadership

Supports project planning, testing, implementation, and change management activities

Facilitates requirement reviews, solution validations, and user acceptance testing (UAT)

Compliance & Quality :

Ensures solutions align with regulatory, audit, and internal control requirements

Documents procedures, controls, and process changes to support compliance efforts

Identifies risks and recommend mitigation strategies

Supervisory Responsibilities :

NA

Qualifications, Knowledge, Skills and Abilities

Education :

High school diploma (or equivalent), required

Bachelor's degree in Business, Information Systems, Finance, preferred

Experience :

Two (2) to five (5) years of experience in business analysis, process improvement, or project support, required

Demonstrated experience in requirements gathering, documentation, and stakeholder management, required

Experience in consulting, government services, healthcare, or other compliance-driven environments, preferred

Familiarity with project management methodologies, knowledge of process improvement frameworks (e.g., Lean, Six Sigma, BPM), preferred

Certifications :

Certified Business Analysis Professional (CBAP) or equivalent certification, preferred

Project Management Professional (PMP), preferred

Licensure :

N / A

Software :

Experience working with ERP, CRM, or case management systems, preferred

Other Knowledge, Skills, & Abilities :

Strong analytical thinking and problem-solving skills

Strong process mapping and documentation skills

Ability to translate business needs into technical requirements and solutions

Excellent written and verbal communication skills

Strong attention to detail with a compliance and quality mindset

Ability to work effectively across cross-functional teams and multiple stakeholders

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