Inside Sales Representative - Veterinary Channel

Job Description

Job Description

Why Stokes?

Stokes Healthcare is a privately-owned business comprised of three divisions : Epicur Pharma (503B facility), Stokes Pharmacy (503A pharmacy) and STEP Labs Testing Facility. The divisions operate out of separate facilities in Mount Laurel, NJ, following different regulations and are guided by different principles.

Stokes Pharmacy was founded in 1975. The pharmacy formulates custom prescription medicines for both humans and animals. The business has grown from a small, hometown operation in Medford, New Jersey, to a respected pharmacy serving the entire U.S., enabled by sophisticated online ordering and overnight shipping capabilities.

In 2016, Stokes Healthcare built a world-class facility (which became Epicur Pharma), as a testament to the commitment to providing the highest level of quality. Adding a unique offering to the veterinary industry, Epicur Pharma is an FDA Registered 503B Outsourcing Facility, producing drugs such as Tacrolimus Eyedrops, Buprenorphine Injection and Gabapentin tablets. Epicur follows Current Good Manufacturing Practices (cGMP) which are the same rules and regulations followed by commercial manufacturers.

Epicur Pharma is proud to be a pioneer in animal drug standards, offering the largest selection of manufactured drugs that are traditionally compounded. Epicur products are distributed directly to veterinary hospitals from our manufacturing facility and offered through Stokes Pharmacy for individual patient prescriptions.

Stokes Healthcare has built a reputation for unwavering quality and superb service by holding fast to the founders’ commitment to traditional craftsmanship, combined with today’s most advanced knowledge and technologies. In a field where many corporate-owned pharmacies try to compete on price, Stokes has always put safety and quality first because patients’ lives depend on it.

At Stokes, we offer competitive salaries and a comprehensive benefits package that includes medical, dental and vision coverage, life insurance, Health Reimbursement Account, Flexible Spending Account, 401(K) retirement savings plan with a generous employer match, a bonus program, paid holidays, paid time off (vacation and personal time), and an excellent working environment. We are conveniently located in Mount Laurel, New Jersey, just minutes from Philadelphia and the NJ shore.

FLSA Status

Exempt

Salary

Starting at $60,000 based on experience plus twice a year bonuses

Job Summary

The Inside Sales Representative is responsible for generating sales and market share growth and enhancing profitability with assigned veterinary clinics and customers. This role focuses on managing and expanding existing accounts as well as acquiring new accounts. The position holder accomplishes this through virtual sales calls, proactive communication, and strategic planning. The incumbent is responsible for building strong relationships with all the key customer stakeholders as well as responsible for virtual Stokes Healthcare technical product and sales training of account staff. The ISR is expected to collaborate with Client field-based teams and Management. The Inside Sales Representative will establish relationships and maximize sales performance in segmented territories not covered by the field sales team.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Identifies and pursues sales opportunities virtually with accounts.
• Develops and maintains a pipeline of prospective accounts.
• Organizes, participates, and leads virtual events, webinars, and meetings to promote Stokes Healthcare products and services.
• Maintains and utilizes expert product knowledge and highly effective selling skills to influence customers to support the use of Stokes Healthcare promoted products
• Meet overall sales objectives and sales quota.
• Establish relationships with key personnel at targeted accounts and provide ongoing service to maintain and grow Stokes Healthcare product market share and access.
• Execute a call-cycle at the account and veterinarian level that delivers our reach and frequency expectations to generate expected outcomes and revenue.
• Develops an excellent knowledge base of all assigned clinics, including the products they stock, their business objectives, their decision-making processes, the key staff members, and technology footprint.
• Develop and execute a territory business plan with resource allocation per expectations - effectively implementing the full complement of Stokes Healthcare resources and following up to maximize ROI.
• Utilize our Customer Relationship Management (ZOHO) system to pre-call plan, enter call notes, and document customer follow-up communications to develop continuous growth opportunities.
• Generate interest and get offices signed up to our online prescribing system, iFill
• Maintain call productivity and metrics that are required by program.
• All other tasks as requested or assigned.

Required Education and Experience

Experience using a CRM database (familiarity with Zoho is a plus)

Eligibility Qualifications

Competencies

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job is operated from the corporate office in Mt. Laurel, New Jersey with occasional travel to attend select Veterinary Conventions or meetings. This position requires the use of standard office equipment.

Language Skills

Must be able to read, write, speak and understand English fluently and can read and interpret documents such as operating and maintenance instructions and procedure manuals.

Mathematical Skills

Uses addition, subtraction, multiplication and the division of numbers including decimals and fractions when checking of reports, forms, records and comparable data where interpretation is required involving basic skills knowledge.

Reasoning Ability

Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where substantial standardization exists. Must be able to interpret instructions furnished in written, oral, and diagram or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type and Expected Hours of Work

This is a full-time position. Because of the nature of the business, work schedules may vary at times (based on customer time zones).

Travel

Ability to travel occasionally to select Veterinary Conferences or programs.

Disclaimer

The above job description is intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to capture or illustrate a comprehensive list of all responsibilities, duties, and skills required of employees assigned to this job.

AAP / EEO Statement

Stokes Healthcare is an Equal Employment Opportunity and Affirmative Action Employer.