Sprinkler Service Supervisor

Sprinkler Service Supervisor

The Sprinkler Service Supervisor is responsible for the proper coordination, execution, and follow-up for the Contracting Team in an assigned Territory. Actively promote the products and services of Johnson Controls Fire Protection in the marketplace.

How you will do it :

Revenue Responsibility - Including implementing plans, programs, and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service business including new bookings (sales), and P&L responsibility.

Customer Satisfaction - Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation, and service. Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.

Productivity Improvement - Responsible for setting fair and manageable territories for technicians. Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and / or exceed their assigned goals and objectives utilizing management tools and practices. Also responsible to be proficient at, perform as required and instruct / train all new and existing clerical and dispatch personnel in all specific job procedures including our CRM system.

Safety Compliance - Ensure that all employees comply with corporate safety programs. Responsible to ensure that employee safety training is thorough, complete, and up-to-date. Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action.

What We Look For

Required

Education : Bachelor's Degree or equivalent experience preferred. High school Diploma or equivalent required.

• 5 years of experience in Fire Life Safety environment. 5 years of Department supervisory experience with Revenue and margin experience.

Skills :

Hiring salary range : $81800 - $102200 USD (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.