New Store - Senior Sales Associate - Full Time - New Britain, PA - Opening January 2026

Senior Sales Associate

The Aubuchon Company is a 4th generation family company with 100+ retail locations that believes we don't need to choose between being a "mom and pop" and a modern-day competitor. Our success is a direct reflection of the diverse, fun and ambitious team members who deliver "The Aubuchon Difference" every day as a true market differentiator. We are a high-performing, family company looking to expand our team with people who have passion for the work we do and the humility to learn and grow with us!

Job Requirements

The Senior Sales Associate serves as a team lead within the store, supporting daily operations, customer service excellence, and team development. This role builds on foundational store responsibilities by adding leadership, operational oversight, and advanced technical expertise. As a key holder, this position plays a crucial role in store opening and closing, enforcing safety protocols, and mentoring team members. If you have a passion for customer service and leadership, this is a great opportunity to grow within the Aubuchon Company!

• Provide world-class customer service, building relationships and understanding customer needs.
• Offer advanced product knowledge, guiding customers through complex projects and recommending complete solutions.
• Actively seek out opportunities to upsell and cross-sell products to enhance customer satisfaction and meet sales goals.
• Promote the loyalty program, in-store events, and monthly promotions to increase customer engagement.
• Handle escalated customer concerns professionally, resolving issues or escalating to management as needed.
• Accurately process sales and returns using the POS system.
• Manage cash handling processes, including deposits, drawer reconciliation, and safe counts.
• Train, mentor, and guide Sales Associates / Cashiers on operational processes, customer service, and product knowledge.
• Perform hands-on tasks such as filling propane, cutting keys and glass, repairing screens, and operating forklifts.
• Maintain inventory levels and assist with restocking to keep a clean, organized, and fully stocked sales floor.
• Fulfill online orders promptly and accurately, ensuring customer satisfaction with in-store and curbside pickups.
• Assemble products for in-store displays and customer orders.
• Identify and address safety concerns, ensuring a secure environment for customers and associates.
• Adhere to all company policies, safety regulations (OSHA, state-mandated), and Aubuchon's Core Values.

Key Holder Responsibilities

Work Experience

Benefits

The Aubuchon Company is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. We do not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of The Aubuchon Company and we will not be obligated to pay a placement fee.