Operations Training Manager | Full-Time

Training Manager

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Responsibilities

Training & Development :

• Facilitate Power of Engagement Training.
• Develop and facilitate training programs focused on soft skills, service delivery, and situational responses for Rooms and F&B teams.
• Lead monthly joint training sessions for both divisions to foster synergy and consistency in service culture.
• Create onboarding experiences and training plans for all new hires in Rooms and F&B operations.
• Train and coach department-level trainers to ensure accurate, engaging, and standardized training delivery.
• Design service and procedure training aligned with Moments of Service, Inspired Hospitality Audits, and brand expectations.
• Coordinate and track mandatory compliance trainings including Food Handler, TABC, OSHA, and property-specific safety requirements.
• Utilize Medallia guest feedback and operational KPIs to evaluate training effectiveness and identify areas for improvement.

Operational Alignment :

Culture & Leadership :

Qualifications