Member Operations Support

Job Description

Job Description

Living Room

A home away from home where creatives celebrate music, art, design and culture. We are a private membership club open to members and their guests only.

The Role

As Member Operations Support, you’ll be at the forefront of our arrival experience. This role blends elements of security, door host, and front desk support — but with a focus on hospitality and ease, not administration. You’ll be the first face our members and guests see, ensuring that entering the Terrace feels seamless, secure, and warm.

Your mission is simple : create an atmosphere of effortless welcome, manage guest flow, and make every member feel seen and valued.

• Arrival Experience : Greet all members and guests with warmth, ensuring swift and seamless entry to the Terrace.
• Guest Flow Management : Oversee entry points and access, balancing hospitality with security awareness.
• Door Presence : Maintain a professional, approachable presence at the entry — offering assistance, directions, and recognition to members.
• Member & Guest Relations : Build authentic connections by remembering names, preferences, and fostering a sense of belonging.
• Support & Coordination : Partner closely with front desk, service, and security teams to ensure smooth communication and flow.
• Positive Atmosphere : Contribute to a warm, welcoming environment while encouraging teamwork across departments.

The Ideal Candidate has :

Requirements

Benefits

Why Join

Our Team Culture

At Living Room, we are deeply passionate about our work and we believe that hospitality is a noble pursuit because it’s fundamentally human and an ideal worth chasing. We seek out those that share these beliefs as an inherent second nature and our team member culture is how we bring this idea to life. Our guiding pillars- Be Human, Be Curious, Be Empathetic, Be Soulful, and Be Honest demand that we embody these values in all that we do.