Technical Operations Manager, Drops, Installs, & Repairs

Technical Operations Manager, Drops and Installs

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. This opportunity will remain online based on business needs.

Our Technical Operations team is responsible for the on-the-ground completion of complex projects that bring internet access to people. We strive to promote a positive work environment that holds true to our GFiber values and brand.

Role Description

As a Technical Operations Manager, Drops and Installs, you will manage a team of external vendor partners to ensure forecasted goals are met related to scheduling, volume, cost, key performance indicators, and quality. You will be responsible for vendor performance, leadership of cross-functional team initiatives, and support of continuous performance improvement programs. You will ensure the team focuses on strategic customer-facing activities related to service activation and service assurance. You will be in charge of constructing fiber from our network at the street to the customer's premise alongside installing and repairing their on-premise services.

In this role, you'll :

• Manage day-to-day tickets issued to vendors to ensure the timely completion of drops, installation, and repair work to the customer base.
• Serve as the vendor manager, track and verify invoiced quantities, own and manage vendor purchase orders (POs).
• Contact customers to help resolve any installation roadblocks, manage escalations from the field, and approve field estimates; ensure excellent customer service.
• Coordinate with Quality Inspections of drops and Installations, and associated reporting.
• Work collaboratively with other departments to address any drop, installation, or repairs issues.
• Work with vendors and management to continually improve, change, and develop procedures for efficient installations, and report up to leadership on market performance.

Minimum Qualifications (MQs)

At a minimum we'd like you to have :

Preferred Qualifications (PQs)

It's preferred if you have :

The US base salary range for this full-time position is between $114,000 - $126,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy.