Consumer Access Specialist - Physical Therapy

Consumer Access Specialist

Benefits from Day One, Paid Days Off from Day One, Career Development, Whole Person Wellbeing Resources, Mental Health Resources and Support. Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule : Full Time Shift : Day, Monday 8 a -5 p Friday 8a- 2 : 30 Location : 485 MEMORIAL DR, Manchester, 40962

The community you'll be caring for : AdventHealth Manchester Surrounded by beautiful forests and wildlife Known as The Gateway To The Redbud Capital of Kentucky Enjoy 3,150 acres of off-roading trails Home to the historical swinging bridges of Clay County Rich Appalachian history and culture Declared Elk Capital of the East Over 600 miles of trails provided by the Daniel Boone National Forest

The role you'll contribute : The Consumer Access Specialist is responsible for delivering exceptional consumer access services through proactive communication, collaboration with clinical partners, and a commitment to operational excellence. Key responsibilities include accurate patient registration, insurance verification, and authorization management to ensure seamless care delivery and financial transparency. The role demands strong time management, adherence to productivity and attendance standards, and flexibility to meet departmental needs. Additionally, the employee supports payment management by providing cost estimates, collecting payments, and facilitating financial counseling when needed. If applicable, duties also extend to PBX (Switchboard) operations and emergency code protocols. Throughout all tasks, the employee demonstrates a dedication to accuracy, compliance, and compassionate service, enhancing both patient experience and organizational efficiency.

The value you'll bring to the team : Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed. Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans. Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information. Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes. Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.

Qualifications The expertise and experiences you'll need to succeed : High School Grad or Equivalent [Required] One year of relevant healthcare experience One year of customer service experience Prior collections experience Associates degree This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.