Case Manager

Job Description

Job Description

SUMMARY OF RESPONSIBILITIES : Identifies client’s needs by assessing client situation and availability of resources.

MINIMUM QUALIFICATIONS : High school diploma or equivalent with counseling experience and / or college coursework in psychology or related field Special Skills : Basic knowledge of substance abuse treatment; working knowledge of community resources; advocating skills; strong people skills to provide excellent internal and external customer service

ESSENTIAL DUTIES / RESPONSIBILITIES :

• Coordinates planning services available to client by interviewing client, assessing needs and goals of client, assisting client in completing applications; link service system to client to meet and obtain basic human needs; arranges for appropriate transportation.
• Educates clients by explaining program requirements, options, interpretations, and determinations.
• Monitors service delivery by follow-up interviews with client and / or provider source.
• Provides emergency / crisis intervention services by referring clients to other appropriate programs.
• Maintains client records by documenting client’s situation and client’s own actions; accurately completes required paperwork procedures.
• Complies with federal, state and local legal requirements by studying existing and new legislation; informing management of needed actions.
• Maintains customer confidence and protects operations by keeping information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients.
• Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation.
• Adheres to the Lightshare Mission and Pillars : Compassion (show empathy and genuine care for the well-being of our colleagues, the people we serve and our community); Acceptance (create an environment where everyone feels valued and included; foster creativity through the richness of our differences); Respect (treat every individual with dignity, courtesy and consideration; value the opinions and contributions of others); Empowerment (take ownership of your work, seek growth opportunities to reach your full potential and actively contribute to our success); Stewardship (responsibly manage the resources and assets entrusted to us).
• Maintains a professional working relationship with all persons served including a demonstrated commitment to person centered care and recovery-oriented approaches to care.
• Completes all other duties and special projects as assigned.

CORE COMPETENCIES

Demonstrates Dependability :

Demonstrates Flexibility & Initiative :

Demonstrates Teamwork :

Demonstrates Professionalism :