Customer Service Representative

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Manage existing account relationships through regular, daily communication and interaction with other team members

Data entry for order processing

Work closely with various departments to manage product/rental availability and service lead times

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Assist with development of new business opportunities and customers

Use best practices in customer service techniques to develop rapport and build relationships with customers

Daily quote and order follow up with vendors and customers by phone or via email

Assist with coordination of and occasionally attend trade shows

Qualifications

High school diploma/GED

Previous experience in distribution/technical sales or non-destructive sales in a similar role is preferred but not required

Strong attention to detail

Exceptional written and verbal communication skills

Excellent computer skills with proficiency in Excel or Word

Ability to work well under pressure, multi-task and self manage

Highly organized with the ability to prioritize projects and manage time effectively