Regional Pool Technical Support Specialist - Northern Midwest

Job Description :

Regional Pool Technical Support Specialist - Northern Midwest

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for a Regional Pool Technical Support Specialist to join our Northern Midwest (Chicago, St. Louis, Kansas City) team. You will provide expert over-the-phone support for pool equipment and systems for our top pool professionals. In this role, you will assist in troubleshooting, diagnosing, and resolving technical issues remotely while determining when on-site service by a field technician is necessary. Your focus will be delivering excellent customer service, ensuring fast resolution of technical problems, and supporting product performance in the field. The ideal candidate will have a background in pool systems or similar industries such as HVAC, plumbing, or electrical systems.

You will :

• Provide phone-based technical support for pool products to high priority customers, including troubleshooting pumps, heaters, filters, and automation systems
• Guide customers through problem diagnosis and resolution, ensuring clear communication and technical understanding
• Assess when on-site support is required and coordinate with field technicians to resolve more complex issues
• Maintain detailed call logs and service records, tracking issues to ensure timely resolutions
• Assist customers with product usage questions and provide expert advice on equipment maintenance, installation, and performance
• Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction

Key Qualifications :

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Benefits :

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees :

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.