Customer Service Representative Healthcare

Customer Service Representative Healthcare

Location : Lawrence, KS (On-site Position) Starting Pay : $15.00 / hr. plus a $1,000 new hire bonus and up to $2,400+ in other potential bonuses!

• Schedule : Limited-Service Full-Time positions available Site Hours : 24 / 7 center; the targeted start date, hours, and schedule are discussed with recruiter Evening and night shifts are encouraged with a 10% shift differential for hours worked between 7 p.m. and 5 a.m. Help People Navigate Healthcare with Confidence, While Building Your Career Are you looking to provide outstanding customer service in a rewarding environment? Maximus is seeking Customer Service Representatives (CSRs) to assist individuals navigating healthcare programs and benefits. You'll join a dedicated team that helps vulnerable populations understand complex healthcare information. Maximus provides paid, comprehensive training, so you'll be ready to succeed from day one.

Pay & Benefits We offer a competitive pay and benefits package designed to support your success both professionally and personally :

Essential Duties and Responsibilities : Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). Calls are basic and routine. Uses computerized system for tracking, information gathering, and / or troubleshooting. Provides feedback when needed, provide input on call trends, processes, procedures, and training. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Minimum Requirements : High School diploma or equivalent with 6 months of customer service experience. Must be able to speak and read English clearly, professionally and fluently. Ability to work within established turnaround times. Must have excellent interpersonal skills and the ability to organize simultaneous tasks. Ability to work as a member of a team. Must participate and certify in internal CCO training to begin this role. Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I training for this role. May be required to work overtime and scheduled holidays. Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.