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Front Desk Staff
Front Desk StaffKenton Lands, LLC • Erlanger, KY, US
Front Desk Staff

Front Desk Staff

Kenton Lands, LLC • Erlanger, KY, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description
Description:

Member Service Staff


Front Desk Attendant checks in members and welcomes with a friendly smile. They complete the entry transaction accurately and efficiently, while assuring security, program registration, upcoming activities and directing members for a smooth and hassle free entry.


Basic Function: Welcoming members, informative entry and assure accurate transaction, and security standards are maintained.


Responsibilities:

  • “Welcome” all incoming guests in a friendly manner. (BIG SMILES)
  • First impression of member– greets then does needs assessment to properly inform and recommend the best promotional offerings.
  • Answer multi-line telephone system, take accurate messages, direct telephone calls and respond to simple inquiries in a courteous manner.
  • Operate computerized POS to handle all transactions and registrations.
  • Reconcile POS and balance at end of each shift and record it accordingly.
  • Recommends accurate information on all special programs, activities and upcoming events. Remain aware of all activities, events and safety rules.
  • Monitors lawful entrance of guests.
  • Report any misconduct of patrons and/or employees to management immediately. This includes stealing, damaging of games/property and drug/alcohol use.
  • Provide assistance in party check out procedure as needed.
  • Gives tours of facility if needed.
  • Assist guests with special requests.
  • Execute your role's guest service performance standards on a daily basis
  • Notice opportunities and take action to facilitate social interactions with families.
  • Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality.
  • Create and perform your signature move and interact with guests on an ongoing basis.
  • Communicates with supervisor to maintain front desk inventory and supplies.
  • Perform other related duties as assigned.
  • Responsible for general upkeep of entrance and lobby areas.


Requirements:

Skills: Communication Skills, Currency Aptitude, Customer Service Skill, Phone Etiquette, Organization, Professionalism, Stress management


Experience: Prior customer service experience helpful.


Position Reports to: Member Service Director


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Front Desk Staff • Erlanger, KY, US

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