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IT Technologist
IT TechnologistCynet Systems • Indianapolis, IN
IT Technologist

IT Technologist

Cynet Systems • Indianapolis, IN
30+ days ago
Job type
  • Full-time
Job description

Job Description:

Process and Workflow Automation:
  • Serve as Foundry L&D Automation Champion working to assess and determine automation needs within Foundry L&D.
  • Design, develop, and implement automated workflows using Power Automate and Flow to streamline L&D processes and reduce manual tasks
  • Provide ownership and maintenance support of current workflow solutions and SharePoint lists.
  • Identify opportunities for process improvement and workflow optimization across learning operations
  • Troubleshoot and resolve automation issues, ensuring seamless integration between various platforms
  • Collaborate with internal automation teams as necessary to aid in the development of workflow solutions and dashboards.
  • Technical Support for Foundry Data Strategy and Dashboard Development
  • Build and maintain interactive Power BI dashboards that visualize key learning metrics and organizational KPIs.
  • Partner with leadership to define, track, and report on learning effectiveness metrics and business impact.
  • Prepare reports to show performance outcomes of learning solutions developed within LRL and Foundry L&D.
  • Ensure data accuracy, integrity, and security across all reporting systems
  • Provide technical guidance on data strategy and recommend best practices for data collection and analysis
  • Knowledge and Learning Management Expertise.
  • Develop automated reporting solutions to increase efficiency and reduce manual reporting time.
  • Consult with business partners in the development of knowledge management repositories for performance support materials.
  • Provide support in developing Foundry L&D SharePoint Sites.
  • Project Management
  • Utilize Smartsheet or similar tools to plan, track, and manage L&D projects from initiation through completion
  • Facilitate project status meetings and communicate updates to stakeholders
  • Implement project management best practices and continuous improvement methodologies
  • Coaching and Collaboration
  • Establish a network of internal and external learning and business professionals and benchmark as appropriate.
  • Build relationships with L&D leaders and global L&D partners, leveraging organizational and technical knowledge to support business needs and demonstrate L&D value.
  • Provide coaching and upskilling to colleagues as appropriate.
  • Collaborate with IT personnel to implement technology within Foundry L&D.
Responsibilities:
  • Deliver and maintain the systems are so business operations run optimally.
  • Builds foundational skills required to serve in Systems Engineer, Technology Integrator, and Architect roles.
  • Supports and/or contributes to the design, development, and delivery of end user training and/or procedures.
  • Assures technology work adhere to company and regulatory policies.
  • Assures technology standard methodologies include use of feedback and monitoring to improve the state of control of delivered solutions.
  • Uses standardized processes for requirements definition, analysis, design, construct, and test activities. Modifies existing systems or integrates packaged systems with existing infrastructure to meet business requirements.
  • May perform database administration work. Mentors others on the Technologist role.
  • Resolves incidents (Trouble Tickets) and change requests (CRs) within committed service levels.
  • Collects relevant information required to resolve incidents raised by business partners or system users. Solves problems while showing good judgment.
  • Ensures information assets are protected from malicious content and access to information is restricted to authorized personnel only.
Minimum Qualification Requirements:
  • Bachelor’s degree or higher in technology management, information systems, computer science, learning technology, instructional design, performance technology, or related programs.
  • Demonstrated expertise in automation workflow and dashboard tools such as Power Automate, Flow and Power BI.
  • Expertise with DAX programing language for PowerBI dashboards.
  • Expertise with Smartsheet or other Project Management Software.
  • Driven person wanting to improve organizational outcomes.
  • Self-starter who has a passion for technology, learning, data analysis, and continual improvement.
  • Effective problem-solving skills to evaluate and resolve business and organizational problems.
  • Demonstrated ability in communication, conflict resolution, using good judgment, and managing complexity.
  • Demonstrated ability to effectively work in a collaborative environment and build trust with internal and external business partners.
  • Demonstrated ability to scope and lead projects.
  • Expertise with learning management systems, server content management, and learning content delivery tools.
Other Information/Additional Preferences:
  • M.S. degree in Technology Management, Computer Science, Instructional Systems Technology, Adult Learning, or related experience/education.
  • Human Performance Improvement (HPI) Certification.
  • Experience managing technology projects for a global audience.
  • Experience working with AI technologies.
  • Working knowledge of and/or experience in a regulated environment.
  • Demonstrated success influencing without authority.
  • Instructional Design knowledge with the ability to develop learning solutions.
  • Knowledge of tools such as Articulate 360, Camtasia, WalkMe, Office365, Microsoft Copilot, Bing Enterprise Chat.
  • Programming knowledge such as JavaScript, JSON, or MySQL.
  • Experience with machine learning or large language models.

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