Administrative Assistant - Immigration Legal Services - Lancaster, PA

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The primary purpose of the Immigration Services Administrative Assistant / Intake Specialist is to provide administrative support to CWS Local Office Immigration Legal Services Programming and assist attorneys and DOJ Accredited Representatives in providing eligibility screenings, application completion, and follow-up services to eligible refugees, asylees, lawful permanent residents (LPRs), and other immigrants.

Responsibilities

ESSENTIAL DUTIES :

• Provide administrative support to the CWS Local Office Immigration Legal Services teams. Manage incoming inquiries for legal services, answer phone calls and the Legal Services "Intake line," manage incoming clients in the building lobby waiting area, schedule client appointments, enter data in case management software, and photocopy documents.
• Meet with potential clients to determine eligibility for CWS programming; document eligibility; place internal and external referrals for services
• Assist attorneys and DOJ Accredited Representatives in follow up with clients and U.S. Citizenship and Immigration Services. Assist clients with changes of address, case status checks, and other requests to government agencies, stakeholders, and partners; Communicate professionally with key stakeholders.
• Maintain accuracy in client case files and case note documentation, update client case status regularly in case management software and other online databases.
• Assist in compiling client application packets for various immigration benefits in an accurate fashion to ensure that all required evidence and documentation is attached.
• Assist in handling incoming and outgoing mail for the CWS Lancaster office.
• Assist in maintaining statistics and records to track program results.
• Perform other duties as requested.

Qualifications

Education :

Experience :

Skills :

Special Requirements

The job will require reference checks, standard criminal background checks, and motor vehicle background checks.

Benefits

CWS offers a competitive benefits package that includes :