Customer Care Coordinator

Customer Service Representative (CSR) at Paul Davis Restoration of Southeast St. Louis

Paul Davis Restoration of Southeast St. Louis is seeking a Customer Service Representative (CSR) to join our team. This role supports customers and internal teams in a fast-paced environment by coordinating restoration services, handling inbound communication, and ensuring accurate documentation. The ideal candidate is detail-oriented, customer-focused, and thrives in a dynamic setting.

Compensation : $17$21 / hour (based on experience) Employment Type : Full-Time

Responsibilities :

• Serve as the first point of contact for customers via phone and email
• Coordinate job intake, dispatch, and ongoing communication
• Collect, review, and manage job documentation for accuracy and completeness
• Provide support to emergency mitigation teams
• Track job progress and follow up on outstanding items
• Assist with administrative tasks and team projects
• Maintain a positive and empathetic approach in all customer interactions

Requirements :

Benefits :

About Paul Davis : Paul Davis is a trusted leader in the property damage restoration industry, with locations across the U.S. and Canada. We don't just rebuild homes and businesseswe restore peace of mind. Join a company that values service, compassion, and leadership.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision :

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values :

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission :

To provide opportunities for great people to deliver Best in Class results