Implementation Manager

Job Description

Customer Onboarding Manager – Generative AI SaaS

Role Overview

Our client is looking for a proactive Customer Onboarding Manager to guide new customers through the critical first months of using their platform. This role is ideal for someone with experience in SaaS, martech, or salestech products, who enjoys solving problems, collaborating cross-functionally, and ensuring customers achieve measurable value quickly.

Key Responsibilities

• Lead and manage the onboarding process for new enterprise customers.
• Troubleshoot and resolve technical issues while supporting pilot programs through to full contracts.
• Collect and translate customer feedback into actionable insights for product and engineering teams.
• Help refine and document onboarding processes and contribute to broader GTM strategies.
• Drive customer adoption, satisfaction, and ROI, thinking proactively to anticipate challenges.

What the Role Offers

Significant ownership and autonomy in shaping the customer experience.

Location

Bay Area – hybrid model with 3 days per week in-office to foster collaboration and culture.

Qualifications