Customer Service Representative - Hiring Now!

Job Opportunity: Customer Service Representative

A client of ours located in Tualatinis looking for a Customer Service Representative who can provide quality care and support to their vendors, property managers, and insurance agents.

Permanent hire potential post-contract.

Responsibilities:

• Responsible for collecting information and running background checks, COI tracking, W-9 verification, and TIN Checks.
• Answer phone calls through the contact center, assisting caller with their profile, subscription status, and any requirements they need to have in place.
• Make outbound calls to customers who left voicemails.
• Follow up with customers about their expired subscriptions.
• Follow up with customers about their enrollment verifications via phone and email.
• Answer customer emails by solving their problems and responding helpfully and courteously.
• Respond to customer chats, answer their questions, and help them solve problems.
• Additional responsibilities as assigned.

Requirements:

• 1-2 years of experience working in Customer Service or a Call Center
• Bilingual preferred – Fluent in English/Spanish
• Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook
• Basic level of experience with email and chat technologies
• Solutions-oriented with strong and creative critical thinking skills
• Able to troubleshoot, problem solve, make logical decisions, and set priorities
• Able to work effectively under pressure
• Ability to work in a fast-paced, metric-driven environment with the ability to multitask
• Strong written and verbal communication skills
• Strong interpersonal skills, including active listening, providing and receiving feedback, setting expectations, etc.

Schedule: Monday – Friday, 8:30AM to 5:00PM
Pay: $19 to $21/hour, depending on experience

Benefits:

• Medical Insurance, including HSA Option
• Dental Insurance
• Vision Insurance
• Free STD & LTD Insurance
• Free Basic Life Insurance
• Paid Time Off
• 7 paid holidays per year
• 401(K)
• Maternity Leave
• Employee Assistance Program

Contact us at (503) 692-1300 or email staffing@integritystaffingusa.com to connect with our seasoned professionals.