BDC Agent

BDC Agent Crossroads Chevrolet (Beckley WV)

Full-Time Position

About Us :

Crossroads Chevrolet is a locally trusted dealership in Beckley WV committed to providing outstanding customer service and a top-tier automotive buying experience. Were growing our Business Development Center (BDC) team and are looking for a motivated customer-focused individual to join us!

Position Overview :

As a BDC Agent your primary responsibility is to communicate with potential customersvia phone email and textto set quality appointments for our sales team. Youll be the first point of contact for many of our customers helping to create a positive impression of our dealership and ensuring a smooth transition to our sales department.

Key Responsibilities :

Handle inbound and outbound calls emails and online inquiries from prospective customers

Schedule and confirm appointments for the sales team

Follow up with customers who have shown interest in vehicles or requested information

Maintain accurate customer records in the CRM system

Work closely with the sales and management teams to meet appointment and conversion goals

Deliver excellent customer service and represent Crossroads Chevrolet with professionalism

Qualifications :

Excellent communication and phone skills

Friendly energetic and self-motivated personality

Ability to multitask and stay organized in a fast-paced environment

Basic computer and typing skills; CRM experience is a plus

Previous experience in customer service sales or automotive BDC is preferred (but not required)

What We Offer :

Competitive pay with performance bonuses

Full-time stable schedule

Paid training and ongoing support

Health dental and vision insurance options

Opportunities for advancement within the dealership

Schedule :

Full-time (MondaySaturday with a rotating day off)

How to Apply : Apply online.

191 Crossroads Drive Beckley WV 25801

or send your resume and contact information to

Required Experience :

Unclear Seniority

Key Skills

Computer Science,Continuous Integration,Fraud,Intake Experience,Law Enforcement,Usability,Analysis Skills,Computer Forensics,Driving,Teaching,Counterintelligence,Sass

Employment Type : Full-Time

Experience : years

Vacancy : 1