Client Relationship Representative

Job Description

Job Description

Company Description

About Us

At Sharpcontra , we believe that innovation and precision are the cornerstones of every successful marketing strategy. Based in Cleveland, our company is dedicated to delivering creative solutions that elevate brands, enhance engagement, and drive measurable growth. We are passionate about transforming ideas into results through teamwork, expertise, and a forward-thinking approach.

Job Description

Job Description

The Client Relationship Representative will serve as the primary point of contact for clients, ensuring their needs are understood, addressed, and met with exceptional service. This role requires excellent communication skills, attention to detail, and a proactive attitude to maintain and grow client relationships while supporting company objectives.

Responsibilities

Serve as the main liaison between clients and internal teams to ensure seamless communication and service delivery.

Maintain regular contact with assigned clients to assess satisfaction and identify opportunities for growth.

Provide tailored solutions to meet client objectives and enhance their overall experience.

Collaborate with cross-functional departments to ensure all client requests are managed efficiently.

Prepare and deliver reports, proposals, and performance updates as needed.

Support client onboarding and assist with account management activities.

Qualifications

Qualifications

Strong interpersonal and communication skills, both written and verbal.

Excellent problem-solving abilities and customer-oriented mindset.

Ability to manage multiple clients and priorities with professionalism.

Detail-oriented, organized, and capable of working independently or within a team.

Proficiency in Microsoft Office Suite and general business communication tools.

Additional Information

Benefits

Competitive annual salary ($54,000 - $59,000).

Professional growth and career advancement opportunities.

Supportive and collaborative work environment.

Comprehensive training and development programs.

Health, dental, and vision coverage options.

Paid time off and company-recognized holidays.