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Director, Production Salesforce Org Management & Governance

Director, Production Salesforce Org Management & Governance

Salesforce, Inc.Boston, MA, United States
10 hours ago
Job type
  • Full-time
Job description
  • Location :
  • San Francisco, Chicago, Boston, or Seattle (In a Salesforce Office Hub)
  • Reports To :
  • VP, Technology, Field Readiness OrganizationThis critical role sits within the
  • Technology Team of the Field Readiness Organization
  • , ensuring our platform effectively supports the operational and enablement needs of
  • 75,000+ employees
  • —with a focus on Sales, Customer Success, and Professional Services teams.The ideal candidate thrives in a high-governance environment, demonstrates deep Salesforce expertise, and has a proven track record managing both
  • technical teams (Developers, UAT)
  • and
  • functional teams (BAs)
  • through complex enterprise release cycles.
  • Define, enforce, and optimize the end-to-end
  • CI / CD and change management process
  • across Dev, UAT, and Production.
  • Serve as the
  • primary gatekeeper
  • for all code and configuration deployments from internal development and innovation teams.
  • Oversee environment planning, provisioning, and management to support continuous integration and testing.
  • Partner with the
  • Digital Experience Team (DET)
  • to align deployment mechanisms, tools, and timelines with company policies.
  • Collaborate with the
  • Innovation Team
  • to ensure all Agentforce and Agent deployments are secure, compliant, and functional within the Salesforce ecosystem.
  • Manage code promotion activities with proper backup, rollback, and documentation strategies for each release.
  • Represent the Salesforce platform in governance forums, including the
  • AI Council
  • and
  • Trust Council
  • Secure necessary approvals and conduct impact assessments to address all security, ethical, and data privacy concerns before deploying new features or AI / ML-integrated technologies.
  • Maintain a strong understanding of regulatory requirements and Salesforce security best practices to ensure ongoing compliance.
  • Experience :
  • 7+ years managing, administering, and governing large-scale, production-critical Salesforce environments (50,000+ users).
  • Leadership :
  • 3+ years as a Director or Senior Manager, including experience managing employees (BAs) and vendors / contractors (Developers).
  • Technical Expertise :
  • Expert-level understanding of Salesforce security model and administration. + Hands-on experience with
  • SFDX, GIT, and CI / CD tools
  • (e.g., Jenkins, DevOps Center, Copado).
  • Release Management :
  • Proven ability to own and manage end-to-end release processes and environment governance.
  • Governance :
  • Experience navigating corporate compliance and securing approvals from councils (Trust, Security, Architecture).
  • Certifications :
  • Salesforce Administrator (required); Advanced Admin, Platform App Builder, or System Architect (preferred).
  • Experience supporting
  • Sales or Go-To-Market
  • organizations within a large technology company.
  • Deep understanding of relevant Salesforce Clouds (Sales Cloud, Service Cloud, Experience Cloud).
  • Working knowledge of
  • Agentforce
  • and
  • Data Cloud
  • Familiarity with
  • Apex, Visualforce, and LWC
  • to guide developers and review deployment payloads.
  • Bachelor’s degree in
  • Computer Science, Information Technology
  • , or a related field.When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
  • be your best
  • , and our AI agents accelerate your impact so you can
  • do your best
  • . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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    Director Production • Boston, MA, United States

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