Customer Service Rep

Job Description

Job Description

Join the Jason Long Agency, where our commitment to providing excellent customer service is at the heart of everything we do. We are seeking a dynamic and motivated Customer Service Representative to join our team in Anderson, South Carolina. As a vital member of our company, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and positivity. At Jason Long Agency, we believe in fostering a welcoming and inclusive environment, and we are dedicated to supporting your growth and development. If you're passionate about delivering a positive customer experience and excited about becoming a key part of a supportive team, we invite you to apply.

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Customer Interaction : Provide exceptional customer support, addressing inquiries and resolving issues effectively.

Information Relay : Accurately convey company information and policies to customers.

Problem Resolution : Identify issues and help customers find appropriate solutions.

Feedback Collection : Gather and relay customer feedback to improve services.

Collaboration : Work closely with team members to enhance overall customer experience.

Product Knowledge : Maintain a thorough understanding of company products and services.

Requirements

Experience : Previous experience in a customer service role is highly recommended.

Communication Skills : Strong verbal communication skills with a friendly and engaging manner.

Problem-Solving : Ability to think quickly and resolve customer issues efficiently.

Teamwork : Collaborative spirit and ability to work effectively within a team environment.

Local Availability : Must be available to work on-site in Anderson, South Carolina, during business hours.

Tech-Savvy : Comfortable with using computer systems and customer management software.

Education : High school diploma or equivalent required.