Remote Chat Support Representative

Hausmann is an innovative, relationship-driven commercial construction firm with high-quality projects across all market types. Operating in eight states with six corporate offices, we specialize in construction management, design build, and general contracting services—with the added advantage of self-perform capabilities. What started as a small local company has grown into one of the region's most trusted builders, nationally recognized on the ENR Top 400 Contractors list.

We are seeking a friendly and motivated Chat Support Representative to join our dynamic team. The ideal candidate will be responsible for delivering high-quality support through live chat, assisting customers with their inquiries, and resolving any issues they may encounter. You will play a crucial role in enhancing customer satisfaction and building long-lasting relationships with our clients.

Responsibilities :

• Respond to customer inquiries via live chat in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues effectively, maintaining a positive attitude throughout the interaction.
• Document customer interactions and feedback accurately in the support system.
• Collaborate with team members and other departments to escalate complex issues as needed.
• Participate in training sessions and stay updated on product changes and promotions.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Follow up with customers to ensure their issues have been resolved and they are satisfied with the service provided.

Qualifications :

The pay range for this role is :

30 - 35 USD per hour(Remote (Tampa, Florida, US))

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