Front Desk Receptionist (Bilingual)
Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.
NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and "caring for the community" by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees.
NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being.
Why Work at NYPCC :
- We Pay Down Your Student Loans!
- Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
- Paid Time Off and Company Paid Holidays
- Annual Rate Increases
- 403B Retirement Plan with Match!
- Professional Development through NYPCC Academy
- Amazing Workplace Culture
The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling.
Greet and welcome clients and visitors directing them appropriately upon arrivalCheck clients in and out on electronic health record systemAnswer phones, take messages, and transfer calls as neededPerform general office duties inclusive but not limited to scanning, faxing, and making copiesSchedule appointments for clients and conduct outreach as determined by managementAssist with processing referrals and intake related scheduling appointments for clientsProvide prescribers with both in-person and virtual support.Assist prescribers and other staff to ensure efficient schedulingProvide daily scheduling outreach and regularly submit summary reporting dataProcessing of prior authorizations and obtain the required approval for medicationsFacilitate Medical Records requests in compliance with state regulatory guidelinesElectronically store, accurately record patient information into EMR systemProvide support to all interdisciplinary teams, including clinical and medical staffMaintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulationsAssist with opening and securely closing the clinic when requiredPerform other duties as assigned by Senior Clerical Staff, Management, Program Administration and LeadershipPerform other duties based on operational needs to provide a positive client experienceQualifications :
Bilingual; fluent in English and SpanishHigh School Diploma or equivalent1-2 years of reception experience in a fast-paced office, preferably in medical or community mental health officeExceptional customer service skillsAbility to maintain self-care and cope with mental and emotional stress related to the position, function independently, and have flexibility, consistency, and professionalismAbility to multi-task with attention to detailWorks well in a team settingAble to work well in a fast-paced environmentProficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPointWorking knowledge of MS TEAMS video meeting platformAbility to perform with versatility and tact in an evolving work environment of a mental healthcare facilityMaintains a positive attitude and is friendly, upbeat, and has a great "can do" personalityPassionate about NYPCC's mission and valuesAdditional Information :
The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCCHas the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalismCan develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and proceduresNYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission.
Salary : $19.00-$20.00 per hour
NYPCC is an Equal Opportunity Employer
