ERP Systems Support Specialist

General Characteristics Serves as single point-of-contact for end-users after Power Users have assisted end-users.

Performs problem identification and on-the-spot training to prevent problem reoccurrence and knowledge transfer.

Escalates Tier 2 problems to appropriate support (e.g., technical experts or process experts).

Maintains history reports, identifies and addresses re-occurring problems, and assists in the development and execution of ERP and business process best practices across the organization.

Performs basic fixes and data maintenance.

May develop on-line help and update systems support help scripts.

This position is very similar in responsibilities and tasks to a help desk position, but the impact to the organization due to errors is more significant.

This position requires more advanced training than a similar help desk position.

Education :

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field.
• Or equivalent work experience.

Experience :

Complexity :

By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.