Professional Services Consultant

As an Epicor Kinetic EDI Consultant, you will take ownership of the solution design, configuration, and training of Epicor's Kinetic ERP application EDI integration with an Epicor EDI or 3rd party solution. You will assume overall professional services task responsibilities by producing quality deliverables, training the customer to be self-sufficient with Epicor applications and EDI processing, and assist testing common customer and trading partner business scenarios to ensure go-live readiness. You will report to the Epicor EDI Manufacturing Professional Services Manager and are responsible for leading your project engagements self-sufficiently, by organizing and controlling scoped tasks to deliver, understanding and managing milestones across multiple projects, and balancing your calendar with a mix of task-focus time and client working sessions to hit key delivery dates. You must possess the ability to work with the customer on an independent basis for these projects with little PM or management oversight.

What You Will Be Doing :

• Ownership of Epicor ERP / Kinetic EDI implementation engagements, including but not limited to proactive Status Reports, Timeline Risks, Scope Creep, and Scheduling / Time management.
• Acts as ERP EDI primary point of contact for clients, ensuring timely communication and understanding of project progression, deliverables, and business needs.
• Analyzes existing ERP workflows and / or business processes to ensure alignment with EDI integration requirements.
• Configures EDI integration capabilities within Kinetic, providing initial setup, training, and troubleshooting assistance during implementation.
• Consults on Epicor's EDI solutions, including but not limited to client training, trading partner configuration and connectivity, mapping translation, transaction processing, and end-to-end testing.
• Responsible for understanding and maintaining high levels of customer satisfaction.
• Responsible for daily entry of time and expenses, and accurate tracking of individual task budgets, in a project accounting system.
• Teams with other internal and external groups, e.g., Epicor ERP consultants, project manager, and 3rd party resources, to research and propose solutions.
• Analyze and anticipate project risk and out-of-scope activities; tracks and accurately estimates additional time required to perform work; promptly communicate and / or escalate urgent business concerns to PM, EDI PS Leadership, and / or client; propose solutions to address them.

What You Will Likely Bring :

What Could Set You Apart :

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners .

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

Health and Wellness : Comprehensive health and wellness benefits designed to support your overall well-being.

Internal Mobility : Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

Career Development : Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

Inclusive Workplace : Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

Work-Life Balance : Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

Global Mobility : Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you- that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.

Range :

Minimum : $60,000 USD Maximum : $170,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter : Scott Keough