A company is looking for a Workforce Manager responsible for managing Call Center staffing resources to achieve operational goals.
Key Responsibilities
Plan and manage Call Center staffing resources to meet service level objectives
Monitor call center performance metrics and staffing efficiency to ensure optimal coverage
Analyze staffing data to identify trends and recommend improvements for operational efficiency
Required Qualifications
Bachelor's degree in a related field from an accredited institution
Minimum of three years of experience in managing high-volume call center staffing operations
At least two years of supervisory experience leading teams
Strong knowledge of call center operations and workforce management practices
Proficiency in Microsoft Office applications and electronic documentation systems
Workforce Manager • Hampton, Virginia, United States
Retail Workforce Management Specialist.Position Summary: The Retail Workforce Management Specialist supports the planning, analysis, and system administration activities that help optimize labor de...Show more
DataAnnotation is committed to creating high-quality AI.Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule....Show more
A leading electrical equipment company is seeking a Director for Codes & Standards focused on Data Centers in Virginia.The role involves ensuring compliance with relevant codes, collaborating with ...Show more
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...Show more
Director, Codes & Standards - Data Centers & Direct Current Applications.Join to apply for the Director, Codes & Standards - Data Centers & Direct Current Applications role at Eaton.This position i...Show more
Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...Show more
Candidates must be authorized to work in the United States without the need for current or future visa sponsorship.The Manager, Infrastructure Operations & FinOps serves as the centralized control-...Show more
Candidates must be authorized to work in the United States without the need for current or future visa sponsorship.Family Dollar is seeking a highly capable.Manager, Hybrid Cloud Engineering,.This ...Show more
Mediator | Workforce Relations Specialist.ProSidian is a Management and Operations Consulting Firm focusing on providing value to clients through tailored solutions based on industry-leading practi...Show more
Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500employees globally, with over 30locations in the US and global operations in 32 countries.We believe ...Show more
Role OverviewWe are seeking an experienced, detail-oriented, and results-driven CRM Analytics Engineer to support and evolve our analytics infrastructure within Salesforce CRM Analytics (formerly T...Show more
Candidates must be authorized to work in the United States without the need for current or future visa sponsorship.The Manager, IT Digital Operations owns the operational health, support and subjec...Show more
DataAnnotation is committed to creating high-quality AI.Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule....Show more
GovCIO is currently hiring for a ServiceNow Workflow Manager to support modernization efforts.This position will be located in Hampton, VA at Joint Base Langley-Eustis and will be a fully onsite po...Show more
Candidates must be authorized to work in the United States without the need for current or future visa sponsorship.Product Manager Websites owns defines the strategy, roadmap, and feature sets for ...Show more
Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...Show more
Candidates must be authorized to work in the United States without the need for current or future visa sponsorship.The Director, IT – Back Office Applications is responsible for leading the strateg...Show more
Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...Show more
){kind=logo}
