Talent.com
Client Service Manager

Client Service Manager

AiresPittsburgh, PA, United States
21 days ago
Job type
  • Full-time
Job description

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have...

  • An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
  • A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
  • A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
  • A comprehensive benefits package, including a 401K match
  • Hybrid work environment

An excellent career opportunity is currently available for a Client Service Manager reporting to the Aires Pittsburgh, PA office.

This exciting opportunity is in a high growth environment where you will utilize your experience to manage the overall client relationship and service experience.

Position Responsibilities :

  • Manages the client relationship and service experience for clients of low to moderate volume and complexity. Works closely and continuously with clients to build strong and enduring partnerships.
  • Collaborates with internal teams through the use of strong communication skills to facilitate the delivery of world-class customer service and get results.
  • Utilizes product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes.
  • Provides training to new and existing team members on client specific policies and processes.
  • Provides strategic guidance to help clients achieve their mobility objectives by leveraging Aires' technology, products and services.
  • Proactively monitors client programs, project outcomes, and overall satisfaction.
  • Leads implementation and client transition process for low to moderate volume clients.
  • Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Advocates for solutions, product enhancements, and other actions to meet the needs of customers.
  • Drives business and strategy review process.
  • Applies retention and recovery strategies to retain longstanding client relationships.

    • Required Qualifications :

  • High School Diploma / GED required, Associate's or Bachelor's degree preferred.
  • Minimum of 3 years relocation industry experience, some or all of which involved client retention and / or handling real estate.
  • Certified Relocation Professional (CRP) or Global Mobility Specialist (GMS) certifications are a plus.
  • Exemplary interpersonal skills a must, including the ability to deliver presentations before large and small groups and respond to ad-hoc questions.
  • Must be willing to travel for client visits 25%- 30% of the time, including overnight stays, and participate in the business development process, as needed.

    • Additional Qualifications :

  • Excellent customer service and administrative skills
  • Computer literacy with MS Office products, and ability to grasp proprietary software
  • Demonstrated ability to manage multiple competing tasks
  • Ability to follow policies and procedures
  • Can-do attitude
  • Genuine desire to help others
  • Team oriented mindset, with a strong sense of care and urgency
  • Desire to embrace our core values : Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

    • American International Relocation Solutions, LLC. provides equal opportunity to all persons through policies and practices to recruit, hire, train, and promote, in all job classifications, based on merit and qualifications without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Aires will not discriminate against persons because of their disability, including disabled veterans. Aires is committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply, please contact us at hr@aires.com .

    Create a job alert for this search

    Client Service Manager • Pittsburgh, PA, United States

    Related jobs
    Consultant Services Manager

    Consultant Services Manager

    Techstra SolutionsPittsburgh, PA, US
    Full-time
    Quick Apply
    Techstra Solutions, a Technology Consulting firm, is looking for a Consultant Services Manager focused on management of our consultants and remote contract resources.The Consultant Servi...Show moreLast updated: 30+ days ago
    • Promoted
    Associate, Client Service II

    Associate, Client Service II

    BNYPittsburgh, PA, United States
    Full-time
    At BNY, our culture allows us to run our company better and enables employees’ growth and success.As a leading global financial services company at the heart of the global financial system, we infl...Show moreLast updated: 18 days ago
    • Promoted
    Client Solutions Manager

    Client Solutions Manager

    Hybrid Global Logistics ServicesPittsburgh, PA, US
    Full-time
    Beemac Logistics is looking to build our Salesforce! We need dynamic, competitive, and entrepreneurial minded individuals who are motivated by unlimited earning potential.This is a unique inside sa...Show moreLast updated: 30+ days ago
    • Promoted
    Service Manager

    Service Manager

    Trek BikesPittsburgh, PA, US
    Full-time
    Trek is an awesome place to work, with amazing benefits for all employees.We build only products we love, provide incredible hospitality to our customers, and change the world by getting more peopl...Show moreLast updated: 30+ days ago
    • Promoted
    Client Service Associate

    Client Service Associate

    Morgan StanleySewickley, PA, US
    Full-time
    Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs) / Private Wealth Advisor(s) (PWAs) / teams on a daily basis. Through regular interactions wi...Show moreLast updated: 30+ days ago
    • Promoted
    Service Center Manager

    Service Center Manager

    Applied Industrial TechnologiesMount Pleasant, PA, US
    Full-time
    Customer service professionalsdon't pass up this opportunity for a great new job with a global industrial distribution company that combines team leadership with service center operations.Join our ...Show moreLast updated: 2 days ago
    • Promoted
    Client Service Associate Stone Point Financial Services

    Client Service Associate Stone Point Financial Services

    Kestra Financial Independent AdvisorBeaver, PA, US
    Full-time
    The Client Service Associate reports to the Financial Advisor and is critical to appropriately leveraging Advisors’ time. This position utilizes excellent customer service and problem-solving ...Show moreLast updated: 30+ days ago
    • Promoted
    Client Relationship Manager

    Client Relationship Manager

    ErnestPittsburgh, PA, US
    Full-time
    For over 78 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you'll enjoy the advan...Show moreLast updated: 30+ days ago
    • Promoted
    Private Client Services Relationship Manager

    Private Client Services Relationship Manager

    Farmers National Bank of CanfieldPittsburgh, PA, United States
    Full-time
    This role is responsible for sourcing, developing and maintaining long-term relationships between the Bank and affluent clients. These relationships will be developed by providing sound financial ad...Show moreLast updated: 30+ days ago
    • Promoted
    Client Solutions Manager

    Client Solutions Manager

    Beemac LogisticsBeaver, PA, US
    Full-time
    Beemac Logistics is looking to build our Salesforce! We need dynamic, competitive, and entrepreneurial minded individuals who are motivated by unlimited earning potential.This is a unique ins...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Client Services Specialist I

    Client Services Specialist I

    Careers at LINQPittsburgh, PA, US
    Full-time
    Join us as a Client Service Specialist and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences at LINQ Services.This position...Show moreLast updated: 8 hours ago
    Client Account Manager

    Client Account Manager

    American Income Life AO - Alyssa ContrerasPittsburgh, PA, US
    Full-time
    Quick Apply
    Make a Real Impact Every Day At AO, we believe in the power of helping others.If you’re passionate about making a difference and want to turn that passion into a fulfilling career, we w...Show moreLast updated: 30+ days ago
    • Promoted
    Client Services Associate

    Client Services Associate

    RHPittsburgh, PA, US
    Full-time
    RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scali...Show moreLast updated: 3 days ago
    • Promoted
    Senior Client Manager - PA

    Senior Client Manager - PA

    Highmark HealthPittsburgh, PA, US
    Full-time
    This job is responsible for managing a book of business and the business relationship as a strategic consultant for existing accounts directly or through intermediaries. The incumbent is responsible...Show moreLast updated: 30+ days ago
    • Promoted
    Client Operations I

    Client Operations I

    Genesis10Pittsburgh, PA, US
    Temporary
    Genesis10 is seeking a Client Operations Analyst for a nine-month contract to hire position in Pittsburgh, PA.This position will train five days onsite and then move to a hybrid model with three to...Show moreLast updated: 30+ days ago
    • Promoted
    Client Services Coordinator

    Client Services Coordinator

    ColliersPittsburgh, PA, US
    Full-time
    Make Your Next Move An Expert One.At Colliers it's not our success that sets us apart, it's how we achieve it.Our people are passionate, take ownership and always do what's right for our clients, p...Show moreLast updated: 30+ days ago
    • Promoted
    Client Service Manager

    Client Service Manager

    SPS-North AmericaPittsburgh, PA, US
    Full-time
    We have an excellent opportunity for an experienced Client Service Manager.We offer a competitive benefits package including offerings of paid time off, paid holidays, medical, dental, vision, lega...Show moreLast updated: 30+ days ago
    • Promoted
    Client Services Manager

    Client Services Manager

    365 Health ServicesPittsburgh, PA, US
    Full-time
    J O B D E S C R I P T I O N : .The Client Services Manager sources, screens, hires.R E S P O N S I B I L I T I E S : .Develop and execute recruitment strategies to. Evaluate candidate skills and m...Show moreLast updated: 30+ days ago