Level II Technical Support (residential HVAC)

Company Description

We Are Bosch.

At Bosch, we shape the future by inventing high-quality technologies and services that spark

enthusiasm and enrich people's lives. Our areas of activity are every bit as diverse as our outstanding

Bosch teams around the world. Their creativity is the key to innovation through connected living,

mobility, or industry.

Let's grow together, enjoy more, and inspire each other. Work #LikeABosch

• Reinvent yourself : At Bosch, you will evolve.
• Discover new directions : At Bosch, you will find your place.
• Balance your life : At Bosch, your job matches your lifestyle.
• Celebrate success : At Bosch, we celebrate you.
• Be yourself : At Bosch, we value values.
• Shape tomorrow : At Bosch, you change lives.

Job Description

What you will do :

As a Level II technical support within our Ducted Systems business, you will work with independent distributors and factory branches focused on Residential products, equipment, applications, and customer satisfaction.

This role is a key line of support for our customers and will be involved with the distributor, dealer and warranty personnel to provide that support. You will also have a full understanding of our products, the distribution channel partnership, and our business goals and strategies. Deliver support to assigned distributor partners related to factory quality concerns with specific process, procedures and product training through product management, technical services, and DS Academy team

Job Description Summary

Delivers and documents technical support solution on issues and escalates as necessary. Provides solutions to diverse technical problems and applications relating to digital control and building automation systems. Manages customer complaints and inquiries.

Qualifications

What we look for : Required

Preferred

Additional Information

Equal Opportunity Employer, including disability / veterans

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!