Strategic Accounts Director

Job Description

Job Description

Healthcare quality is declining and soaring costs are crushing American families and businesses. At Garner, we've developed a revolutionary approach to evaluating doctor performance and a unique incentive model that's reshaping the healthcare economy to ensure everyone can afford high quality care. By providing organizations relief from surging healthcare costs, we've experienced rapid adoption in the market and have more than doubled our revenue annually over the last 5 years, becoming the fastest growing company in our space. To support our continued growth, we're expanding our team by over 50% each year, seeking exceptional talent to shape our unique, award winning culture (for example, USA Today Top Workplaces 2025) designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth that creates an inflection point in your career.

About the role :

The Strategic Accounts Director will be responsible for retaining and upselling some of Garner's largest employer clients. You will collaborate with account managers to ensure Garner's most important clients have an excellent experience and achieve the expected results. As a Strategic Accounts Director you will become our client's trusted strategic partner on plan design, bending cost trends and driving plan performance. Through your efforts, you will be responsible for driving improved Net Revenue Retention and other KPIs for your book of business. This role will report to the SVP, Strategic Accounts.

This position is remote with up to 25% travel.

What you will do :

• Own the process to retain and upsell some of Garner's largest employer clients
• Collaborate with account managers to ensure Garner's important clients have an excellent experience
• Become our client's trusted strategic partner on plan design, bending cost trends and driving plan performance
• Work with clients to resolve strategic problems and ensure Garner is delivering value to the employer's health plan and members
• Establish and manage some of the most important strategic broker and client relationships
• Monitor and anticipate the strategic needs of your book of business
• Monitor overall client health and execute strategic plans to proactively address key account risks
• Collaborate with product, data, and technology teams to deliver customized reports and presentations demonstrating the value and ROI of Garner
• Drive improved net revenue retention and other KPIs for your book of business

What you will bring to the team :

Compensation Transparency :

The base salary range for this position is $120,000 - $145,000. This position is also commission eligible. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to : flexible PTO, Medical / Dental / Vision plan options, 401(k) with company match, flexible spending accounts, Teladoc Health and more.

Fraud and Security Notice :

Please be aware of recent job scam attempts. Our recruiters use getgarner.com email domain exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@getgarner.com.

Equal Employment Opportunity : Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@getgarner.com.