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Customer Service Representative I
Careers Integrated Resources IncEdison, NJ, US30+ days ago
Job type
- Full-time
Job descriptionAnswer incoming calls. Oversee the resolution of all customer complaints. Ensure communications are comprehensive and thorough. Report all complaints to supervisor when applicable. Provide customers missing or misplaced documents including but not limited to invoices and BOLs. Provide effective support to sales team. Greets and screens visitors and telephone call and notifies staff members or records and relays messages. Monitors admittance to facility assuring admittance is authorize employees and vendors only. Complete miscellaneous customer care functions and special projects as assigned. Complete reports and maintain documentation as required. Performs other duties as assigned.
Job Title : Customer Service Representative I
Location : Edison, NJ 08817
Duration : 3 Months+ (possibility of temp to hire)
Shift time : Standard shift
Pay rate : $19 / hr. on w2
Job Overview : Provides support to customers and the sales team by performing the following duties.
Job Responsibilities :
- Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner. Ensure any changes or revisions to orders are properly documented and communicated. Provide necessary documents to operations / warehouse department.
- Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays.
- Ensure all customer related documentation is complete and filed.
- Processes RMAs and credits. When necessary, forward credits to customers and corporate finance.
- Oversee / manage Paper vision.
- Attend and participate meetings as required.
Additional Responsibilities :
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Customer Service Representative • Edison, NJ, US
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